Latest White Paper News
The future of Sovereign AI.
How local partners will help enterprises future-proof their AI operations.In an era…
The Data-Driven Renaissance of Contact Centers
In March 2024, Zoom commissioned Forrester Consulting to conduct a survey with…
The New CX Playbook for APAC: Where AI Meets Empathy
Customer experience (CX) has evolved from solving problems to serving as a…
AI alone won’t save CX. Resolution will.
A global Morning Consult consumer study reveals what really drives loyalty —…
Zoom named a Leader in The Forrester WaveT™: UCaaS 2025
The Forrester Wave™: Unified-Communications-As-A-Service Platforms, Q3 2025 is here, and Zoom is…
The state of productivity in 2025: Improving how you work with AI
While technology has transformed the way we work, achieving productivity can still…
Frost Radar : Unified Communications as a Service in Asia-Pacific, 2024
Zoom has been recognized as a leader in the Frost Radar: Unified…
Are you ready for the next evolution of CX?
Get Frost & Sullivan’s take on AI, upskilling, and the contact center’s…
From contact center to Total Experience: A guide to building lasting customer loyalty
Companies sell products, but brands sell experiences, and that’s what people stay…