Global IT disruption and outages are becoming a new normal, testing the resilience of operations across industries. Incidents are inevitable and stressful, but they also offer invaluable information that your teams can learn from in order to build resilient operations and protect customer experience. Success lies in empowering incident coordinators to navigate challenges and view failures as improvements. Join Nora Jones, Senior Director of Product at PagerDuty and former CEO of Jeli, for an engaging webinar on how to turn your worst incidents into a goldmine of insight to drive continuous improvement at your organization. What you’ll learn:
- Common challenges and blindspots when managing incidents across the enterprise
- How to evaluate your current incident management process for gaps and areas to improve
- Proven techniques for turning incidents into opportunities to build a more proactive approach to operations