In 2024, PagerDuty commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study, revealing how our platform delivered significant financial returns and operational improvements for enterprise customers.
According to the study, a composite organization representative of interviewed PagerDuty customers experienced the below benefits in addition to achieving a 249% ROI over three years:
- Payback period of less than 12 months
- 59% reduction in downtime, leading to improved productivity and reduced costs
- 50% reduction in incidents, contributing to enhanced customer satisfaction and operational resilience
- 91% reduction in alert noise, helping teams prioritize critical incidents
- $4.01 million in net present value (NPV), which is the total financial benefit the composite organization realized over three years
Ready to take your operations to the next level? Download the full Forrester TEI study to explore the detailed findings and see how PagerDuty helped our customers unlock cost savings and business benefits.