Watch the recorded session exploring how AI, predictive analytics, and enterprise-grade technology are transforming CX from break/fix support into a measurable growth engine. In under an hour, industry leaders show practical ways to lift loyalty, reduce cost-to-serve, and tie CX directly to revenue and margin.
What You’ll Learn
- The margin math has changed: why across-the-board price hikes backfire—and how to protect margin with efficiency and smarter resolution
- Reframe the boardroom conversation: translate CX outcomes into revenue retention, cost-to-serve reduction, and enterprise strategy
- Retention at scale: proactive journeys that reduce churn, lower contacts, and extend lifetime value
- Technology as advantage: how AI-powered Experience Centers, agent assist, and automation anticipate needs and scale without adding headcount
- Claim your strategic seat: the operating model, metrics, and governance that connect CX to roadmap, renewals, and expansion