How Gainsight’s Chief Revenue Officer uses AI to turn
customer success into robust revenue streams.
Growth for B2B businesses is getting harder, and new logo acquisition alone just doesn’t cut it anymore. Even Gainsight has had to make the shift. Our own CRO’s playbook has evolved to put AI-powered Customer Success at the center of our revenue strategy.
In this guide, you’ll get an inside look at how Gainsight’s CRO, Marilee Bear, is using AI to turn Customer Success into a powerful revenue engine. Learn how she and her team uncover expansion signals, scale risk management, and boost forecasting accuracy using tools like Staircase AI by Gainsight, Gainsight CS and AI tools like our AI Agent in Slack.
What You’ll Learn:
- How Gainsight AI turns Customer Success into a proactive growth engine
- Ways to uncover hidden upsell and expansion signals
- What an AI-powered Revenue team structure looks like (from Gainsight’s perspective)
- Tools to increase retention, predictability, and ROI at scale
Download the guide to see how Gainsight uses AI to grow revenue by growing customer success.