How businesses are elevating Customer Success with AI and digital tools to drive both retention and revenue growth.
Far beyond reducing churn, Customer Success (CS) has matured into a strategic growth engine—delivering measurable ROI, driving customer expansion, and scaling engagement with innovative tools like AI and Digital CS.
In The Customer Success Index, Gainsight and Benchmarkit share how CS organizations are adapting to economic challenges and redefining success. From the rise of AI in CS workflows to expanded responsibilities like revenue growth and upsell opportunities, the report showcases the trends shaping CS into a mature and indispensable business function.