In an era where a single digital hiccup can send customers to your competitors, how are you reshaping your incident management? So, how can you better handle tech problems when they arise? Our detailed report dives into the link between top-notch customer service, modern tech solutions, and effective problem-solving. We’ve gathered feedback from over 300 experts, including tech and business leaders, to shed light on how roles are changing, the balance between innovation and reliability, and how new tech like AI can help. Get insights on how the whole company plays a part in making customers happy.