The life of an IT Helpdesk Manager is a busy one. Calls are flooding into your service desk, tickets are coming in online, user demands are on the rise.

With so much happening, you don’t have time to waste creating user communications from scratch. You need that time for focusing on your team’s core responsibilities: handling tickets, resolving issues and delivering exceptional service.

Being prepared makes IT helpdesk communication easier. That means having a range of help desk message templates available when you need them – and creating them in a way to achieve 100% readership.

In this whitepaper we’ve shared everything you need. There are best practice tips, advice on the best communication channels to use, and a range of message templates you can use right now.