How Revenue Cycle Leaders Can Harness the Power of the Patient as a Consumer

Wednesday, February 28, 2024

11:10 AM Eastern Standard Time

1 hour

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With patients paying more of their healthcare costs than ever before, the patient financial experience has never been more important. Billing statements must be easy to understand, and your payment portal must be simple and seamless if you have any hope of settling accounts quickly. All of that begs the question: What is your organization doing to revitalize its patient financial experience?
During this session, panelists will discuss how they’ve made changes to improve the patient financial journey, price transparency, and billing and statement clarity. The panel will also examine the future of payment methods that may be pivotal to patient financial experience.


Brandon Burnett
Vice President of Revenue Cycle, Community Health Systems

Heather S. Dunn, MBA, CHFP, CRCR
Vice President and Chief Revenue Cycle Officer | Revenue Cycle Services, Department of Finance | Vanderbilt University Medical Center

Eric Sulivant
Solution Strategist, Waystar

Melissa Woods
AVP, Revenue Cycle, Ochsner Health

Amanda Norris (Moderator)
Associate Content Manager, HealthLeaders

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