How Generative Al Will Transform Your CX Program

Leverage Generative Al To Enrich Your Customer Understanding,
Create Smarter Automation In Real Time And Boost Employee Performance.
Artificial intelligence (AI) is enabling organizations to organize and optimize their resources people, knowledge and data to increase productivity and uncover insights. And within the contact center, Al is being leveraged to predict the next step in a customer’s journey, increase agent efficiency and optimize customer journeys in real time.
Read the latest Gartner report to discover the key impacts of Al in the contact center, and implementation recommendations for contact center leaders to optimize ROI and mitigate risks.
You’ll also get insights on:
  • How to leverage Al to access new customer insights
  • The market direction and key opportunities for Al in customer experience
  • How Al can help agents by automating tasks and providing actionable insights
Gartner, How Generative Al Will Transform Your CX Program, Maria Marino, 4 December 2023
GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.

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