Freshworks Customer Service Suite delivers a 225% ROI according to Forrester study
Forrester Consulting conducted a Total Economic Impact™ (TEI) study on behalf of Freshworks to quantify the potential benefits of using the Customer Service Suite. Learn how investing in our comprehensive, Al-powered solution helped our customers drive:
- $1.3 million in cost savings by shifting to self-service and lower-cost channels
- $493,000 in cost savings through improved agent efficiency
- 225% ROI over three years