Freshworks Customer Service Suite delivers a 225% ROI according to Forrester study

Forrester Consulting conducted a Total Economic Impact™ (TEI) study on behalf of Freshworks to quantify the potential benefits of using the Customer Service Suite. Learn how investing in our comprehensive, Al-powered solution helped our customers drive: 

  • $1.3 million in cost savings by shifting to self-service and lower-cost channels
  • $493,000 in cost savings through improved agent efficiency
  • 225% ROI over three years

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