Proliance Surgeons, one of the nation’s largest surgical practices with 80+ care centers, consolidated disparate communications onto Dialpad Support—cutting telecom expenses by $40,400 annually. Their physicians now use a single cloud app for voice, messaging, and video, with AI-powered real-time transcription and voicemail-to-text saving up to 30 minutes per call. Contact center analytics and heat maps empower each location to make data-driven staffing decisions, reducing trouble tickets by up to 40%. Fully HIPAA- and SOC2-compliant, Dialpad’s scalable platform ensures consistent, high-quality patient and physician interactions across all centers.