How Financial Institutions are Reducing Friction and False Positives in the Digital Channel

Are your authentication methods eroding consumer loyalty and satisfaction? That’s a critical question today’s banks and credit unions must ask themselves, as a growing number of people migrate to digital-first methods of interacting with financial institutions.
Financial institutions must deliver convenient, friction-right and secure services. This means embracing a multilayered strategy that focuses on securing the identity of their digital users and ensuring the integrity of the devices their customers use.
To help financial institutions navigate delivering security and convenience, this white paper outlines three digital best practices to mitigate risk while delivering legitimate consumers the friction-right experience they deserve.


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