Forrester Improve Your Customer Authentication Strategy with More Secure One-Time Passcodes

One-time passwords (OTPs), passcodes sent via text or email, seem ubiquitous. However, this common form of authentication is under attack from enterprising fraudsters using SIM swap, call forwarding, and other techniques to intercept the OTP.

When OTPs for step-up authentication, fraud teams must proactively identify numbers at high risk for compromise before sending the passcode. In this Forrester report, learn about fraud challenges associated with OTPs, and how to protect this simple and efficient authentication method to ensure that the one-time passcode ends up in the correct user’s hands. 


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