Exclusive Executive Event — Chicago
Beyond the Dashboard: Why AI Alone Won't Fix Your CX — And What the Full Operating System Looks Like
An intimate gathering for Chicago-area Customer Support & CX Ops leaders. No vendor pitches. No slide decks. Just an honest conversation about the systems behind the scorecard.
The Reality
Every vendor promises AI will transform your CX. Most are wrong.
"The leaders producing the most consistent, scalable outcomes aren't winning because they adopted the right AI tool — they're winning because they built the operating system that makes any tool work."
Process discipline. Internal feedback loops. Workforce stability. Quality management that doesn't depend on heroics. This is what separates the best from the rest.
Process Discipline — Consistent quality comes from systems, not individual effort or lucky quarters.
Internal Feedback Loops — Voice of Employee, run with the same rigor as Voice of Customer, directly improves outcomes.
Workforce Stability — It's not an HR metric; it's a CX strategy that reduces churn costs and stabilizes service quality.
AI in the Right Context — A practitioner's view of where AI fits into CX and where it doesn't.
Choose Your Experience
Two Formats. One Powerful Conversation.
Both events feature the same practitioner-led content. Pick the format that fits your schedule.
Option A
Executive Dinner
Date
Tuesday, April 21, 2026
Time
4:30 PM – 8:00 PM CT
Venue
The Ivy Hotel, Chicago
Schedule
Check-in & Drinks → Program → Networking Dinner
✦ Complimentary for Qualified Executives
Option B
Executive Breakfast
Date
Wednesday, April 22, 2026
Time
8:30 AM – 12:00 PM CT
Venue
The Ivy Hotel, Chicago
Schedule
Check-in & Breakfast → Program → Networking
✦ Complimentary for Qualified Executives
What You'll Walk Away With
Not a keynote. Not a vendor pitch. A real conversation.
01
Six Sigma as an Operating System
Why treating Six Sigma as a living operating system — not a wall certification — is the difference between consistent quality and lucky quarters.
02
The Feedback Loop Most CX Orgs Skip
How Voice of Employee, run with the same rigor as Voice of Customer, directly and measurably improves client outcomes.
03
The Tenure–Quality Connection
Why workforce stability isn't an HR metric — it's a CX strategy that reduces churn costs, accelerates proficiency, and stabilizes service quality.
04
Where AI Actually Fits
A practitioner's view of integrating AI into CX operations without losing the human systems that make it work.
05
Staffing Readiness as a Quality Lever
Just-in-time recruiting, attrition planning, and ensuring clients experience continuity instead of turbulence.
Featured Speaker
Led by a practitioner, not a presenter.
HG
Featured Speaker
Six Sigma Black Belt
Harminder Grewal
Head of BPO Operations, WOW24-7
Harminder leads strategic operations across WOW24-7's diverse portfolio of 70+ customer support programs spanning SaaS, e-commerce, fashion, travel, and IoT industries. With over 15 years in large-scale BPO environments, he brings deep expertise in managing remote, hybrid, and onsite teams across Healthcare, Telecom, and Enterprise B2B.
70+
Programs
15+
Years Exp.
6σ
Black Belt
Operational Excellence
AI Integration
ISO 27001
PCI DSS
SLA Management
Nearshore/Offshore
The Venue
The Ivy Hotel — Downtown Chicago
The Ivy Hotel
233 East Ontario Street, Chicago, IL 60611
Where Great Conversations Happen
A boutique luxury property in the heart of downtown Chicago. Modern elegance, dedicated event spaces, and the perfect backdrop for meaningful connections.
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Boutique luxury property on East Ontario Street
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Stunning 16th-floor Sky Terrace overlooking the skyline
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Divine Lounge — upscale lobby bar for pre/post event drinks
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Dedicated private event spaces
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Heart of downtown Chicago — easy access
Reserve Your Seat
Join Chicago's Top CX Leaders
Seats are limited and by invitation. Complete the form below to secure your spot at this complimentary executive event.