In light of recent economic headwinds, many companies are anticipating slower growth and are responding to increased investor focus on sustainable cost structures by reducing their spend. Faced with the possibility of an extended downturn, customer retention has become even more critical. Meanwhile, customer expectations continue to rise.
This Talkdesk Research™ report, based on a global consumer survey and series of focus groups, offers guidance to companies looking to implement a new virtual agent or chatbot or improve an existing one.
Download the report to learn:
- How and why companies are using self-service automation in customer service.
- Specific pitfalls and design flaws that can lead to frustrating experiences for your customers.
- Actionable steps to take in implementing virtual agents that will delight your customers.
