You’ve likely encountered generative AI without knowing it — a catchy, machine-made tune, an algorithm-generated artwork or a hyper-realistic deepfake. While these consumer applications have dazzled us, they’re merely the tip of the iceberg. Generative AI is also reshaping the DNA of our workplaces. Its use is no longer limited to simply automating routine tasks; generative AI can be used for crafting proactive intelligence, streamlining service desk operations, elevating employee onboarding, empowering frontline workers and more.