4 Game-Changing Benefits of Modernizing Your Fraud & Dispute Management

Tuesday, February 06, 2024

2:00 PM Eastern Standard Time

1 hour

Financial institutions suffer billions in losses, expenses, and fines every year due to fraud, and the resultant impact on customer trust and loyalty presents an even bigger problem. 77% of customers say they would leave their bank if they do not receive a refund for fraud, yet conversely, 80% say they would leave their bank for blocking a legitimate transaction. Is there any way to win this battle? Absolutely! But financial institutions must be willing to move away from antiquated systems and outdated processes that can no longer keep up with ever-evolving fraud and account holder expectations.
After nearly 20 years of working disputes at a top two bank and dealing first-hand with the challenges of outdated systems, Joseph McLean, Founder & CEO of Quavo Fraud & Disputes stepped out on his own to develop a better solution to significantly:
  • Reduce losses
  • Enhance the account holder experience
  • Improve operational efficiencies
  • Ensure regulatory and network compliance
How did he do it? What were the results? What are financial institutions saying about the AI-driven automation technology that has transformed fraud and dispute management?

Tune in on February 6, 2024, at 2pm EST to find out!

*Data sourced by Feedzai
In collaboration with

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Joseph McLean
CEO & Co-Founder, Quavo

Joe oversees all facets of Quavo’s business and is directly accountable to Quavo’s Board of Directors and investors. He brings over a decade of executive experience in technology and operations related to fraud and dispute management, regulatory requirements, and chargeback technology. Joe contributed his depth of knowledge to the development of QFD®, Quavo’s automated, cloud-based dispute management software. He also oversaw the establishment of DRE™, Quavo’s back-office dispute processing team. Joe’s expertise in fraud investigations also helped launch ARIA®, the world’s only AI capable of investigating fraud claims as a human would, but within seconds and while upholding regulatory compliance. 

David Penn
Moderator, Research Analyst, Finovate
David Penn is a Research Analyst with Finovate. He has 20 years of experience as a writer, blogger, and journalist covering the financial markets, small businesses, and technology. He is the author of Finovate Global, a weekly look at fintech in developing markets around the world.

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