{"id":9058,"date":"2025-06-17T16:56:37","date_gmt":"2025-06-17T16:56:37","guid":{"rendered":"https:\/\/content-lead.com\/Lead\/?page_id=9058"},"modified":"2025-06-25T21:06:28","modified_gmt":"2025-06-25T21:06:28","slug":"the-customer-success-index-2024","status":"publish","type":"page","link":"https:\/\/content-lead.com\/Lead\/the-customer-success-index-2024\/","title":{"rendered":"The Customer Success Index 2024"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"9058\" class=\"elementor elementor-9058\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4e417fb e-flex e-con-boxed e-con e-parent\" data-id=\"4e417fb\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-a3b9c5c e-con-full e-flex e-con e-child\" data-id=\"a3b9c5c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5646e1b elementor-widget elementor-widget-image\" data-id=\"5646e1b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"558\" height=\"121\" src=\"https:\/\/content-lead.com\/Lead\/wp-content\/uploads\/2025\/06\/gainsight-1c.png\" class=\"attachment-full size-full wp-image-9044\" alt=\"\" srcset=\"https:\/\/content-lead.com\/Lead\/wp-content\/uploads\/2025\/06\/gainsight-1c.png 558w, https:\/\/content-lead.com\/Lead\/wp-content\/uploads\/2025\/06\/gainsight-1c-300x65.png 300w\" sizes=\"(max-width: 558px) 100vw, 558px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e810cc0 e-con-full e-flex e-con e-child\" data-id=\"e810cc0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bb14a5a elementor-widget elementor-widget-html\" data-id=\"bb14a5a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n    \n<style>\n\ninput {\n    border: 1px solid grey !important;\n    border-radius: 0px !important;\n    background-color: #fff !important;\n}\nselect {\n    border: 1px solid grey !important;\n    border-radius: 0px !important;\n    background-color: #ffffff !important;\n    -webkit-appearance: none;\n    -moz-appearance: none;\n    appearance: none;\n}\ninput#gform_submit_button_653 {\n    background-color: #133d5e !important;\n    font-weight: 600;\n    font-family: sans-serif;\n    border-radius: 0px !important;\n    color:#fff;\n    border: none!important;\n    font-size: 18px;\n    padding: 10px 20px;\n    width: 100%;\n \n}\n\n.form-box{\n    border-radius: 0px;\n    background: #fff;\n    color: black;\n    padding: 10px;\n    border: 0px solid grey;\n\n\n}\n.gform_wrapper.gravity-theme .gfield_label {\n    font-weight: 500;\n}\n\nlabel{\n\tfont-family:rubik;\n\tline-height: 1.5;\n}\n.gform_wrapper.gravity-theme #field_submit, .gform_wrapper.gravity-theme .gform_footer {\n    display: block;\n    text-align: center;\n}\n\nbody {\n\noverflow-x: hidden; 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From the rise of AI in CS workflows to expanded responsibilities like revenue growth and upsell opportunities, the report showcases the trends shaping CS into a mature and indispensable business function.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-152b453 e-con-full form-box e-flex e-con e-child\" data-id=\"152b453\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4d34f4a elementor-widget elementor-widget-heading\" data-id=\"4d34f4a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Complete the form below:<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f77a239 elementor-widget elementor-widget-html\" data-id=\"f77a239\" 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