{"id":3854,"date":"2025-03-18T21:09:57","date_gmt":"2025-03-18T21:09:57","guid":{"rendered":"https:\/\/content-lead.com\/Lead\/?page_id=3854"},"modified":"2025-03-26T10:29:37","modified_gmt":"2025-03-26T10:29:37","slug":"guide-to-rfp","status":"publish","type":"page","link":"https:\/\/content-lead.com\/Lead\/guide-to-rfp\/","title":{"rendered":"Guide to RFP"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"3854\" class=\"elementor elementor-3854\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4e417fb e-flex e-con-boxed e-con e-parent\" data-id=\"4e417fb\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-a3b9c5c e-con-full e-flex e-con e-child\" data-id=\"a3b9c5c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5646e1b elementor-widget elementor-widget-image\" data-id=\"5646e1b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1896\" height=\"442\" src=\"https:\/\/content-lead.com\/Lead\/wp-content\/uploads\/2025\/03\/Screenshot-2025-03-19-at-1.41.20\u202fAM.png\" class=\"attachment-full size-full wp-image-3822\" alt=\"\" srcset=\"https:\/\/content-lead.com\/Lead\/wp-content\/uploads\/2025\/03\/Screenshot-2025-03-19-at-1.41.20\u202fAM.png 1896w, https:\/\/content-lead.com\/Lead\/wp-content\/uploads\/2025\/03\/Screenshot-2025-03-19-at-1.41.20\u202fAM-300x70.png 300w, https:\/\/content-lead.com\/Lead\/wp-content\/uploads\/2025\/03\/Screenshot-2025-03-19-at-1.41.20\u202fAM-1024x239.png 1024w, https:\/\/content-lead.com\/Lead\/wp-content\/uploads\/2025\/03\/Screenshot-2025-03-19-at-1.41.20\u202fAM-768x179.png 768w, https:\/\/content-lead.com\/Lead\/wp-content\/uploads\/2025\/03\/Screenshot-2025-03-19-at-1.41.20\u202fAM-1536x358.png 1536w\" sizes=\"(max-width: 1896px) 100vw, 1896px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e810cc0 e-con-full e-flex e-con e-child\" data-id=\"e810cc0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bb14a5a elementor-widget elementor-widget-html\" data-id=\"bb14a5a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n    \n<style>\n\ninput {\n    border: 1px solid grey !important;\n    border-radius: 0px !important;\n    background-color: #fff !important;\n}\nselect {\n    border: 1px solid grey !important;\n    border-radius: 0px !important;\n    background-color: #ffffff !important;\n    -webkit-appearance: none;\n    -moz-appearance: none;\n    appearance: none;\n}\ninput#gform_submit_button_292 {\n    background-color: #f94c36 !important;\n    font-weight: 600;\n    font-family: sans-serif;\n    border-radius: 22px !important;\n    color:#fff;\n    border: none!important;\n    font-size: 18px;\n    padding: 14px 20px;\n    width: 100%;\n \n}\n\n.form-box{\n    border-radius: 18px;\n    background: #f2f2f2;\n    color: black;\n    padding: 25px;\n\n}\n.gform_wrapper.gravity-theme .gfield_label {\n    font-weight: 500;\n}\n\nlabel{\n\tfont-family:rubik;\n\tline-height: 1.5;\n}\n.gform_wrapper.gravity-theme #field_submit, .gform_wrapper.gravity-theme .gform_footer {\n    display: block;\n    text-align: center;\n}\n<\/style>\n    \n    \n    \n    \n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-75863c1 e-flex e-con-boxed e-con e-parent\" data-id=\"75863c1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-115424c elementor-widget elementor-widget-heading\" data-id=\"115424c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Praktischer Leitfaden zur Erstellung einer Contact Center-RFP\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0d99711 e-flex e-con-boxed e-con e-parent\" data-id=\"0d99711\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-83695e6 e-con-full e-flex e-con e-child\" data-id=\"83695e6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6248b3b elementor-widget elementor-widget-image\" data-id=\"6248b3b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1582\" height=\"1216\" src=\"https:\/\/content-lead.com\/Lead\/wp-content\/uploads\/2025\/03\/Screenshot-2025-03-19-at-2.41.19\u202fAM.png\" class=\"attachment-full size-full wp-image-3857\" alt=\"\" srcset=\"https:\/\/content-lead.com\/Lead\/wp-content\/uploads\/2025\/03\/Screenshot-2025-03-19-at-2.41.19\u202fAM.png 1582w, https:\/\/content-lead.com\/Lead\/wp-content\/uploads\/2025\/03\/Screenshot-2025-03-19-at-2.41.19\u202fAM-300x231.png 300w, https:\/\/content-lead.com\/Lead\/wp-content\/uploads\/2025\/03\/Screenshot-2025-03-19-at-2.41.19\u202fAM-1024x787.png 1024w, https:\/\/content-lead.com\/Lead\/wp-content\/uploads\/2025\/03\/Screenshot-2025-03-19-at-2.41.19\u202fAM-768x590.png 768w, https:\/\/content-lead.com\/Lead\/wp-content\/uploads\/2025\/03\/Screenshot-2025-03-19-at-2.41.19\u202fAM-1536x1181.png 1536w\" sizes=\"(max-width: 1582px) 100vw, 1582px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-20668a9 elementor-widget elementor-widget-text-editor\" data-id=\"20668a9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tDie Auswahl eines neuen Contact Center-Anbieters ist eine spannende Zeit f\u00fcr Ihr Unternehmen. Aber auch eine gro\u00dfe Entscheidung. Es gibt viele neue Technologien, die Sie in Betracht ziehen k\u00f6nnen, wie Cloud-Funktionen, Omnichannel-L\u00f6sungen, k\u00fcnstliche Intelligenz (KI) und vieles mehr.\n\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9fb01f7 elementor-widget elementor-widget-text-editor\" data-id=\"9fb01f7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tDieser Leitfaden vereinfacht den Bewertungsvorgang, bietet Antworten auf Ihre individuellen Gesch\u00e4ftsfragen und vergleicht Anbieter miteinander \u2013 damit Sie wissen, dass Sie den richtigen Partner f\u00fcr Ihr Unternehmen ausw\u00e4hlen.\n\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-152b453 e-con-full form-box e-flex e-con e-child\" data-id=\"152b453\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4d34f4a elementor-widget elementor-widget-heading\" data-id=\"4d34f4a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Bitte f\u00fcllen Sie das Formular zum\nDownload aus<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f77a239 elementor-widget elementor-widget-html\" data-id=\"f77a239\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<script type=\"text\/javascript\">var gform;gform||(document.addEventListener(\"gform_main_scripts_loaded\",function(){gform.scriptsLoaded=!0}),window.addEventListener(\"DOMContentLoaded\",function(){gform.domLoaded=!0}),gform={domLoaded:!1,scriptsLoaded:!1,initializeOnLoaded:function(o){gform.domLoaded&&gform.scriptsLoaded?o():!gform.domLoaded&&gform.scriptsLoaded?window.addEventListener(\"DOMContentLoaded\",o):document.addEventListener(\"gform_main_scripts_loaded\",o)},hooks:{action:{},filter:{}},addAction:function(o,n,r,t){gform.addHook(\"action\",o,n,r,t)},addFilter:function(o,n,r,t){gform.addHook(\"filter\",o,n,r,t)},doAction:function(o){gform.doHook(\"action\",o,arguments)},applyFilters:function(o){return gform.doHook(\"filter\",o,arguments)},removeAction:function(o,n){gform.removeHook(\"action\",o,n)},removeFilter:function(o,n,r){gform.removeHook(\"filter\",o,n,r)},addHook:function(o,n,r,t,i){null==gform.hooks[o][n]&&(gform.hooks[o][n]=[]);var e=gform.hooks[o][n];null==i&&(i=n+\"_\"+e.length),gform.hooks[o][n].push({tag:i,callable:r,priority:t=null==t?10:t})},doHook:function(n,o,r){var t;if(r=Array.prototype.slice.call(r,1),null!=gform.hooks[n][o]&&((o=gform.hooks[n][o]).sort(function(o,n){return o.priority-n.priority}),o.forEach(function(o){\"function\"!=typeof(t=o.callable)&&(t=window[t]),\"action\"==n?t.apply(null,r):r[0]=t.apply(null,r)})),\"filter\"==n)return r[0]},removeHook:function(o,n,t,i){var r;null!=gform.hooks[o][n]&&(r=(r=gform.hooks[o][n]).filter(function(o,n,r){return!!(null!=i&&i!=o.tag||null!=t&&t!=o.priority)}),gform.hooks[o][n]=r)}});<\/script>\n                <div class='gf_browser_gecko gform_wrapper gravity-theme' id='gform_wrapper_292' >\n                        <div class='gform_heading'>\n                            <span class='gform_description'><\/span>\n                        <\/div><form method='post' enctype='multipart\/form-data'  id='gform_292'  action='\/Lead\/wp-json\/wp\/v2\/pages\/3854' novalidate>\n                        <div class='gform_body gform-body'><div id='gform_fields_292' class='gform_fields top_label form_sublabel_below description_below'><div id=\"field_292_4\"  class=\"gfield gfield--width-full gfield_contains_required field_sublabel_below field_description_below hidden_label gfield_visibility_visible\"  data-js-reload=\"field_292_4\"><label class='gfield_label' for='input_292_4' >Business Email Address<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_email'>\n                            <input name='input_4' id='input_292_4' type='email' value='' class='large'   placeholder='Gesch\u00e4ftliche E-Mail' aria-required=\"true\" aria-invalid=\"false\"  \/>\n                        <\/div><\/div><div id=\"field_292_1\"  class=\"gfield gf_left_half gfield--width-half gfield_contains_required field_sublabel_below field_description_below hidden_label gfield_visibility_visible\"  data-js-reload=\"field_292_1\"><label class='gfield_label' for='input_292_1' >First Name<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_1' id='input_292_1' type='text' value='' class='large'    placeholder='Vorname' aria-required=\"true\" aria-invalid=\"false\"   \/> <\/div><\/div><div id=\"field_292_3\"  class=\"gfield gfield--width-full gf_right_half gfield--width-half gfield_contains_required field_sublabel_below field_description_below hidden_label gfield_visibility_visible\"  data-js-reload=\"field_292_3\"><label class='gfield_label' for='input_292_3' >Last Name<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_3' id='input_292_3' type='text' value='' class='large'    placeholder='Nachname' aria-required=\"true\" aria-invalid=\"false\"   \/> <\/div><\/div><div id=\"field_292_50\"  class=\"gfield gfield--width-full gf_left_half gfield--width-half gfield_contains_required field_sublabel_below field_description_below hidden_label gfield_visibility_visible\"  data-js-reload=\"field_292_50\"><label class='gfield_label' for='input_292_50' >Position<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_50' id='input_292_50' type='text' value='' class='large'    placeholder='Position' aria-required=\"true\" aria-invalid=\"false\"   \/> <\/div><\/div><div id=\"field_292_57\"  class=\"gfield gfield--width-full gf_right_half gfield--width-half gfield_contains_required field_sublabel_below field_description_below hidden_label gfield_visibility_visible\"  data-js-reload=\"field_292_57\"><label class='gfield_label' for='input_292_57' >Job-Funktion<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_select'><select name='input_57' id='input_292_57' class='large gfield_select'    aria-required=\"true\" aria-invalid=\"false\" ><option value='' selected='selected' class='gf_placeholder'>Job-Funktion<\/option><option value='Forderungen' >Forderungen<\/option><option value='Forderungsmanagement' >Forderungsmanagement<\/option><option value='Contact Center-Management' >Contact Center-Management<\/option><option value='Customer Experience' >Customer Experience<\/option><option value='Kundenservice' >Kundenservice<\/option><option value='E-Commerce\/digitale Kan\u00e4le' >E-Commerce\/digitale Kan\u00e4le<\/option><option value='Finanzen' >Finanzen<\/option><option value='Personalwesen' >Personalwesen<\/option><option value='Influencer' >Influencer<\/option><option value='IT' >IT<\/option><option value='IT-Architektur' >IT-Architektur<\/option><option value='IT-Infrastruktur' >IT-Infrastruktur<\/option><option value='IVR' >IVR<\/option><option value='Marketing' >Marketing<\/option><option value='Betriebs-\/Prozessmanagement' >Betriebs-\/Prozessmanagement<\/option><option value='Produktionsleitung' >Produktionsleitung<\/option><option value='Kauf' >Kauf<\/option><option value='Vertrieb' >Vertrieb<\/option><option value='Unbekannt' >Unbekannt<\/option><\/select><\/div><\/div><div id=\"field_292_59\"  class=\"gfield gfield--width-full gf_left_half gfield--width-half gfield_contains_required field_sublabel_below field_description_below hidden_label gfield_visibility_visible\"  data-js-reload=\"field_292_59\"><label class='gfield_label' for='input_292_59' >Company<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_59' id='input_292_59' type='text' value='' class='large'    placeholder='Unternehmensname' aria-required=\"true\" aria-invalid=\"false\"   \/> <\/div><\/div><div id=\"field_292_38\"  class=\"gfield gfield--width-full gf_right_half gfield--width-half gfield_contains_required field_sublabel_below field_description_below hidden_label gfield_visibility_visible\"  data-js-reload=\"field_292_38\"><label class='gfield_label' for='input_292_38' >Phone<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_phone'><input name='input_38' id='input_292_38' type='tel' value='' class='large'  placeholder='Telefon' aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><\/div><div id=\"field_292_8\"  class=\"gfield gfield--width-full gfield_contains_required field_sublabel_below field_description_below hidden_label gfield_visibility_visible\"  data-js-reload=\"field_292_8\"><label class='gfield_label' for='input_292_8' >Country\/Region<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_select'><select name='input_8' id='input_292_8' class='large gfield_select'    aria-required=\"true\" aria-invalid=\"false\" ><option value='' selected='selected' class='gf_placeholder'>Land<\/option><option value='Switzerland' >Switzerland<\/option><\/select><\/div><\/div><div id=\"field_292_56\"  class=\"gfield gfield--width-full gfield_contains_required field_sublabel_below field_description_below gfield_visibility_visible\"  data-js-reload=\"field_292_56\"><label class='gfield_label' for='input_292_56' >Was sind die gr\u00f6\u00dften Herausforderungen f\u00fcr Ihr Contact Center?<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_select'><select name='input_56' id='input_292_56' class='large gfield_select'    aria-required=\"true\" aria-invalid=\"false\" ><option value='' selected='selected' class='gf_placeholder'>Ausw\u00e4hlen<\/option><option value='Mitarbeiter haben Konzentrationsschwierigkeiten' >Mitarbeiter haben Konzentrationsschwierigkeiten<\/option><option value='Mitarbeiter behalten Informationen nicht gut' >Mitarbeiter behalten Informationen nicht gut<\/option><option value='Schwierigkeiten bei der Leistungssteigerung' >Schwierigkeiten bei der Leistungssteigerung<\/option><option value='Zu viele Tools' >Zu viele Tools<\/option><option value='Geringe Kundenzufriedenheit' >Geringe Kundenzufriedenheit<\/option><option value='Mitarbeiterfluktuation' >Mitarbeiterfluktuation<\/option><\/select><\/div><\/div><div id=\"field_292_60\"  class=\"gfield gfield--width-full gfield_contains_required field_sublabel_below field_description_below gfield_visibility_visible\"  data-js-reload=\"field_292_60\"><label class='gfield_label' for='input_292_60' >Wie viele Contact-Center-Agenten haben Sie?<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_select'><select name='input_60' id='input_292_60' class='large gfield_select'    aria-required=\"true\" aria-invalid=\"false\" ><option value='' selected='selected' class='gf_placeholder'>Ausw\u00e4hlen<\/option><option value='31-150' >31-150<\/option><option value='151-300' >151-300<\/option><option value='301-500' >301-500<\/option><option value='501-10000' >501-10000<\/option><option value='1001-5000' >1001-5000<\/option><option value='&gt;5001' >&gt;5001<\/option><\/select><\/div><\/div><div id=\"field_292_61\"  class=\"gfield gfield--width-full gfield_contains_required field_sublabel_below field_description_below gfield_visibility_hidden\"  data-js-reload=\"field_292_61\"><div class='admin-hidden-markup'><i class='gform-icon gform-icon--hidden'><\/i><span>Hidden<\/span><\/div><label class='gfield_label' for='input_292_61' >Was sind die gr\u00f6\u00dften Herausforderungen f\u00fcr Ihr Contact Center?<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_select'><select name='input_61' id='input_292_61' class='large gfield_select'    aria-required=\"true\" aria-invalid=\"false\" ><option value='' selected='selected' class='gf_placeholder'>Ausw\u00e4hlen<\/option><option value='Agents struggle to concentrate' >Agents struggle to concentrate<\/option><option value='Agents are not retaining information well' >Agents are not retaining information well<\/option><option value='Struggling to boost performance' >Struggling to boost performance<\/option><option value='Too many tools' >Too many tools<\/option><option value='Low customer satisfaction' >Low customer satisfaction<\/option><option value='Agent attrition' >Agent attrition<\/option><\/select><\/div><\/div><fieldset id=\"field_292_55\"  class=\"gfield 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Indem Sie das unten stehende K\u00e4stchen ankreuzen, akzeptieren Sie die allgemeinen Bedingungen von Genesys und best\u00e4tigen, dass Sie unsere Datenverwendungsrichtlinie gelesen haben.'  id='choice_292_55_1'   \/>\n\t\t\t\t\t\t\t\t<label for='choice_292_55_1' id='label_292_55_1'>Genesys kann Ihre personenbezogenen Daten verwenden, um Sie \u00fcber relevante Neuigkeiten, Ereignisse oder Produkte zu informieren. 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