{"id":15694,"date":"2025-09-26T18:05:12","date_gmt":"2025-09-26T18:05:12","guid":{"rendered":"https:\/\/content-lead.com\/Lead\/?page_id=15694"},"modified":"2025-09-26T18:44:32","modified_gmt":"2025-09-26T18:44:32","slug":"re-architecting-digital-experience-teams-skills-structure-strategy","status":"publish","type":"page","link":"https:\/\/content-lead.com\/Lead\/re-architecting-digital-experience-teams-skills-structure-strategy\/","title":{"rendered":"Re-Architecting Digital Experience Teams: Skills, Structure &amp; Strategy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"15694\" class=\"elementor elementor-15694\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4e417fb e-flex e-con-boxed e-con e-parent\" data-id=\"4e417fb\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-a3b9c5c e-con-full e-flex e-con e-child\" data-id=\"a3b9c5c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5646e1b elementor-widget elementor-widget-image\" data-id=\"5646e1b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"558\" height=\"121\" src=\"https:\/\/content-lead.com\/Lead\/wp-content\/uploads\/2025\/06\/gainsight-1c.png\" class=\"attachment-full size-full wp-image-9044\" alt=\"\" srcset=\"https:\/\/content-lead.com\/Lead\/wp-content\/uploads\/2025\/06\/gainsight-1c.png 558w, https:\/\/content-lead.com\/Lead\/wp-content\/uploads\/2025\/06\/gainsight-1c-300x65.png 300w\" sizes=\"(max-width: 558px) 100vw, 558px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e810cc0 e-con-full e-flex e-con e-child\" data-id=\"e810cc0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bb14a5a elementor-widget elementor-widget-html\" data-id=\"bb14a5a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n    \n<style>\n\ninput {\n    border: 1px solid grey !important;\n    border-radius: 0px !important;\n    background-color: #fff !important;\n}\nselect {\n    border: 1px solid grey !important;\n    border-radius: 0px !important;\n    background-color: #ffffff !important;\n    -webkit-appearance: none;\n    -moz-appearance: none;\n    appearance: none;\n}\ninput#gform_submit_button_1070 {\n    background-color: #39a2ff !important;\n    font-weight: 600;\n    font-family: sans-serif;\n    border-radius: 22px !important;\n    color:#fff;\n    border: none!important;\n    font-size: 18px;\n    padding: 10px 20px;\n    width: 100%;\n \n}\n\n.form-box{\n    border-radius: 22px;\n    background: #eff3f7;\n    color: black;\n    padding: 0px;\n    border: 1px solid #88C7FF;\n\n\n}\n.gform_wrapper.gravity-theme .gfield_label {\n    font-weight: 600;\n    color: #153d5e;\n}\n\nlabel{\n\tfont-family:rubik;\n\tline-height: 1.5;\n}\n.gform_wrapper.gravity-theme #field_submit, .gform_wrapper.gravity-theme .gform_footer {\n    display: block;\n    text-align: center;\n}\n\nbody {\n\noverflow-x: hidden; 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Strategy\n\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-348ab03 elementor-widget elementor-widget-text-editor\" data-id=\"348ab03\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tGet clarity. Show value. Prove impact.\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0d99711 e-flex e-con-boxed e-con e-parent\" data-id=\"0d99711\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-83695e6 e-con-full e-flex e-con e-child\" data-id=\"83695e6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8f128b4 elementor-widget elementor-widget-text-editor\" data-id=\"8f128b4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tIf you work in Customer Education, Community, Product Education, or Digital CS, you already know: org charts are messy, titles don\u2019t match responsibilities, and everyone wants you to \u201cprove value.\u201d\n\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5664209 elementor-widget elementor-widget-text-editor\" data-id=\"5664209\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tThis workbook is your shortcut to cutting through the chaos.\n\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2ecb800 elementor-widget elementor-widget-text-editor\" data-id=\"2ecb800\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tWhat you\u2019ll get to work on in the workbook:\n\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9e16084 elementor-widget elementor-widget-text-editor\" data-id=\"9e16084\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>Take an honest inventory of what your team actually does vs. what\u2019s on paper<\/li><li>Map your jobs-to-be-done against business outcomes (adoption, retention, expansion)<\/li><li>Get clear on where you need to partner across the org instead of working in silos<\/li><li>Turn it all into a C-suite-ready deck, a succinct, sharp narrative you can use to position your team<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b5a3de3 elementor-widget elementor-widget-text-editor\" data-id=\"b5a3de3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tAfter all, boards want profit. The C-suite wants customer retention. CS teams are burnt out.\n\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-885362a elementor-widget elementor-widget-text-editor\" data-id=\"885362a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tSo, this is your moment to shine, but it won\u2019t come from chasing titles alone or waiting for a reorg. It comes from showing, with clarity and confidence, how your work drives the business forward.\n\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3430116 elementor-widget elementor-widget-text-editor\" data-id=\"3430116\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tWho it\u2019s for:\n\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4fbb31a elementor-widget elementor-widget-text-editor\" data-id=\"4fbb31a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>Customer Education leaders<\/li><li>Community builders<\/li><li>Digital CS managers<\/li><li>Product adoption and enablement teams<\/li><li>Basically: anyone living in the scaled CS ecosystem who\u2019s ready to prove their impact.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d1374a9 elementor-widget elementor-widget-text-editor\" data-id=\"d1374a9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tDownload the workbook, claim your lane, and tell your story with confidence.\n\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-152b453 e-con-full form-box e-flex e-con e-child\" data-id=\"152b453\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ed73b4c elementor-widget elementor-widget-image\" data-id=\"ed73b4c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1200\" height=\"600\" src=\"https:\/\/content-lead.com\/Lead\/wp-content\/uploads\/2025\/09\/Copy-of-Ebook-Web-Title-Card-5.webp\" class=\"attachment-full size-full wp-image-15697\" alt=\"\" srcset=\"https:\/\/content-lead.com\/Lead\/wp-content\/uploads\/2025\/09\/Copy-of-Ebook-Web-Title-Card-5.webp 1200w, https:\/\/content-lead.com\/Lead\/wp-content\/uploads\/2025\/09\/Copy-of-Ebook-Web-Title-Card-5-300x150.webp 300w, https:\/\/content-lead.com\/Lead\/wp-content\/uploads\/2025\/09\/Copy-of-Ebook-Web-Title-Card-5-1024x512.webp 1024w, https:\/\/content-lead.com\/Lead\/wp-content\/uploads\/2025\/09\/Copy-of-Ebook-Web-Title-Card-5-768x384.webp 768w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-761db52 elementor-widget elementor-widget-text-editor\" data-id=\"761db52\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tShare a few contact details and we&#8217;ll provide you with a link to access the content.\n\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f77a239 elementor-widget elementor-widget-html\" data-id=\"f77a239\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<script type=\"text\/javascript\">var 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