2026 Media & Entertainment Customer Engagement Review

The playbook for winning fan loyalty got a major rewrite. This year’s Media and Entertainment Customer Engagement Review digs into the marketing trends shaping 2026, and one thing is clear: the AI arms race isn’t about having the most tools, but about building the trust and relevance needed to capture attention in a world of infinite content choices.

Check out the full report to learn more about:

Where fan relationships stand today and how AI-powered data insights can help marketers cut through fragmentation to deliver real value
How agentic AI is reshaping the fan experience, with AI intermediaries already changing the dynamic between brands and consumers, and what that means for the future of fandom
Why AI is the catalyst for human connection, and how 1:1 journeys can keep fans engaged well beyond the next big release

Please fill out the form below to access the content:

First Name*

Last Name*

Business Email*

Phone Number*

Job Title*

Company Name*

Country*

Are you actively planning to consolidate or upgrade your customer engagement technology within the next 6-12 months?*

concent

Opt in to receive email marketing tips, insights, invitations, product updates, and more via email from Team Braze.

Please note that your consent is voluntary and you are under no obligation to opt in. Even if you choose to consent now, you are welcome to come back and opt out at any time. Privacy Policy